Privacy Policy | FunCation Academy

This Privacy Policy describes how FunCation Academy ("we," "us," or "our") collects, uses, and discloses personal information, including information from children under the age of 13, when you visit our website, use our services, or interact with us. By using our website or services, you consent to the collection and use of your information as described in this Privacy Policy.

Information We Collect

We may collect personal information from children under the age of 13, as well as from parents or guardians, when registering for our services. The types of personal information we may collect include:

Child's name
Parent or guardian's name and contact information
Email address
Other information necessary to provide our services, such as educational preferences or interests

We may also collect non-personal information automatically when you visit our website, such as your IP address, browser type, operating system, and browsing behavior.

How We Use Your Information

We may use the information we collect, including personal information from children, for the following purposes:

To provide and maintain our services
To communicate with parents or guardians about their child's account or our services
To personalize the child's experience and improve our website
To send promotional offers, newsletters, or other marketing materials to parents or guardians (you may opt out of receiving marketing communications at any time)
To respond to inquiries or provide customer support
To detect, prevent, or address technical issues or security concerns

Collection of Customer Data

Enrollment Forms: When you enroll in FunCation Academy's programs or services, we may collect personal information from you through enrollment forms. This information may include your name, billing address, email address, contact information, phone number, student’s name, student’s grade level, student’s email address, payment details (if applicable), and any other information necessary to complete the enrollment process. We use this information to administer your account, provide our services to you, and communicate with you about your enrollment.

Cookies and Similar Technologies: Like many websites, we use cookies and similar tracking technologies to collect certain information automatically when you visit our website. Cookies are small text files that are stored on your device and allow us to recognize your browser and capture information such as your IP address, browser type, operating system, and browsing behavior. We may also use cookies to personalize your experience on our website, analyze website traffic, and deliver targeted advertisements.

You can control cookies through your browser settings and opt out of certain types of tracking by adjusting your preferences. However, please note that disabling cookies may affect your experience on our website and limit certain features.

Third-Party Services: We may also use third-party services, such as Google Analytics, to collect and analyze information about website usage. These third-party services may use cookies and similar technologies to track your interactions with our website and provide us with reports and insights about website activity.

Data Usage and Retention: We use the information collected through enrollment forms and cookies for various purposes, including providing and improving our services, analyzing website traffic and usage patterns, personalizing your experience, and delivering targeted advertisements. We retain customer data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

By using our website or services, you consent to the use of cookies and the collection of information through enrollment forms as described in this Privacy Policy.

Sharing Your Information

We may share personal information collected from children under the age of 13 with third parties in the following circumstances:

With service providers who assist us in operating our website or providing our services
With third-party partners for educational purposes only
When required by law or to protect our rights or the rights of others

We do not sell or rent personal information from children to third parties.

Parental Consent

We require verifiable parental consent before collecting personal information from children under the age of 13, as mandated by COPPA. Upon registering a child for our services, we will provide notice to the parent or guardian and obtain consent through a consent form or other appropriate means.

Communication with Customers

Email: FunCation Academy may communicate with customers via email for various purposes, including:

Providing information about our programs, services, and events
Sending account-related notifications, such as enrollment confirmations, payment reminders, and updates to our policies
Responding to customer inquiries, requests, or feedback

By providing your email address and opting in to receive communications from us, you consent to receive these types of emails. You may opt out of receiving marketing emails at any time by following the unsubscribe instructions included in the email or by contacting us directly.

Profile Chat Services: We may offer profile chat services on our website or through our mobile app to provide real-time support and assistance to customers. When you use these chat services, we may collect and process information about your interactions with our representatives, including chat transcripts and any personal information you choose to share. We use this information to provide support, improve our services, and personalize your experience.

Text Messaging and Calling: FunCation Academy may communicate with customers via text messaging or phone calls for purposes such as:

Sending appointment reminders or notifications
Providing customer support or assistance
Conducting surveys or obtaining feedback

If you provide your phone number and consent to receive communications from us via text or phone, you may receive these types of communications. You may opt out of receiving text messages or phone calls at any time by contacting us or replying "STOP" to the text message.

Data Usage and Sharing: We may use customer information collected through email, profile chat services, text messaging, and calling for the purposes outlined above. We may also share this information with third-party service providers who assist us in communicating with customers or providing support services. We do not sell or rent customer information to third parties for marketing purposes.

Security and Confidentiality: We take appropriate measures to protect the security and confidentiality of customer information communicated through email, profile chat services, text messaging, and calling. However, please be aware that no method of communication over the Internet or mobile networks is 100% secure, and we cannot guarantee the security of your information during transmission.

By using our communication channels, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

Data Security

We take reasonable measures to protect personal information from unauthorized access, disclosure, alteration, or destruction, including maintaining appropriate security measures and encryption techniques.

Your Rights

Parents or guardians may have certain rights regarding their child's personal information, including the right to review, request deletion, or refuse further collection of their child's information. If you would like to exercise any of these rights, please contact us using the information provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify parents or guardians of any material changes to this policy and obtain updated consent as necessary.

If you have any questions or concerns about this Privacy Policy or our practices regarding children's personal information, please contact us at membersupport@funcationacademy.com